§ 1060-360. SERVICE STANDARDS

(a)

Information to the public. It is the Grantor's policy that the public shall have access to accurate and current information on presently and potentially available cable services. Grantee shall make an effective effort to provide such information utilizing both its system and other media.

(b)

Services to be provided. A franchised system shall provide, as a minimum, the services listed in the franchise agreement.

(c)

Changes in services. Grantee shall inform Grantor at least 30 days in advance of making any substantial change in service. Upon request, Grantee will confer with Grantor's representative before taking any such action, and shall give due consideration to any recommendations Grantor may make, either in response to Grantee's statement of intention, or on Grantor's own initiative.

(d)

Non-discrimination. All services shall be available to all subscribers who are willing to pay the charges at the rates established. Except as provided by federal law, Grantee shall not discriminate between subscribers within one type or class in the availability of services at either standard or differential rates according to published and Grantor approved rate schedules. No charges may be made for services except as listed in published schedules which are available to inspection by anyone at Grantee's office, quoted by Grantee on the telephone, and displayed or communicated to all potential subscribers prior to their signing a written order for service.

(e)

Refunds. When a subscriber voluntarily discontinues service, Grantee shall refund the unused portion of any advance payments in excess of two dollars ($2.00) after deducting any charges currently due. Unused payment portions shall be the percentage of time for which subscriber has paid for service and will not receive it because of his discontinuation of service.

(f)

Service orders. Prior to any installation or delivery of services, all subscribers shall sign and deliver to Grantee a written order for service. Said order shall describe in detail all charges for installation and services, the method of payment and schedule of payment, and any grace periods, late charges, or any other information which will affect the total amount subscriber is to be charged.

(g)

Complaint advice. Grantee shall advise each subscriber as may be set forth in the franchise that the Grantor's representative is the official to whom complaints of poor service should be made if such complaints of poor service are not resolved by Grantee to the satisfaction of each subscriber.

(h)

Payment schedules. Grantee may, at its option, charge subscribers for service and installation no more than two months in advance. Billing periods shall not exceed two months. Bills may be due and payable upon mailing and shall not be delinquent sooner than 20 days after mailing. Grantee may offer subscribers various prepayment schemes at discounts not to exceed reasonable interest on the subscriber's money for the period of prepayment.

(i)

Disconnect for cause. Grantee may disconnect a subscriber only for cause, which shall be limited to:

(1)

Payment delinquency in excess of 15 days;

(2)

Willful damage to or misappropriation of Grantee property;

(3)

Refusal, for more than ten days, to admit Grantee to the subscriber's premises to service Grantee's equipment; and

(4)

Theft of service, or monitoring, tapping, or tampering with Grantee's system, signals, or services.

(j)

Reconnection. Grantee shall, upon subscriber's written request, reconnect service which has been disconnected for payment delinquency when payment has removed the delinquency. A published standard charge may be made for reconnection. Grantee shall not be required to make more than three reconnections for the same subscriber if the disconnections involved were caused by payment delinquency within the past 12 months.

(k)

Installations.

(1)

Subject only to any limitations in its franchise, Grantee shall promptly provide and maintain service to all structures in the service area upon request of the lawful occupant or owner.

(2)

Grantee shall advise each subscriber that he has the right to require his installation be done over any route on his property, to any location within any building thereon, and in any manner he may elect, which is technically and practically feasible, consistent with Grantee's standard practices. Grantee may, if he so elects, require that any such request be made in writing.