§ 270-250. COMPLAINTS

(a)

Complaints regarding alleged violations of this Chapter shall be made in writing. The County may require the complainant to specify:

(1)

The Section of the Chapter alleged to have been violated;

(2)

The date, time and location of the alleged violation;

(3)

The person and/or service involved and;

(4)

The circumstances or details which support the allegation of a violation.

(b)

The complainant may be requested to personally present additional information to substantiate the complaint.

(c)

Based upon information obtained from the complainant, the County shall make a determination whether to proceed with the investigation and to set a priority for conducting the investigation.

(d)

The person and service alleged to be in violation shall be notified by the County.

(e)

The complaint investigation may include a review of any applicable records, tapes, personal statements, affidavits or other items deemed relevant by the County. A summary report detailing the findings of the investigation shall be prepared.

(f)

At the conclusion of the investigation, the complainant shall be afforded the opportunity to receive copies of documents associated with the complaint investigation.

(g)

The County shall determine if any disciplinary action should be taken at any time during the complaint investigation process.

(h)

When the Local EMS Agency is separate from Sutter County Government, complaints received by the Sutter County Human Services Department-Health Division that are potential violations by persons licensed or certified by the Local EMS Agency shall be referred to the Local EMS for necessary action in accordance with California Health and Safety Code, Section 1798.200—1798.209.